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Fastest path, clear process, clear scope and exceptions.
SLA 48h 180-Day Exchange Scope & Exclusions
Quick Actions
Returns/Exchange
Self-application is available on the order page.
Warranty
180 days of peace of mind for a new one.
FAQ
5 most frequently asked questions.
Contact
Weekdays 10:00-18:00 (JST).
180‑Day Exchange
Covers
manufacturing defects
Flow
Step 1
Order page to submit an application
Step 2
Upload a photo of the problem
Step 3
Feedback within 48 hours
3) Scope and Exceptions
- Human Damage / Alteration / Abnormal Use is not covered.
- Purchases from non-self-operated channels are handled according to the platform's rules
180d
renewal period
≤48h
Customer Service SLA
* :: Simultaneous display of scope of application and exceptions alongside commitments to avoid disputes arising from over-commitment.
FAQ
How to check my model?
Settings > General > About.
Screen/lens film compatibility?
2.Works with 2.5D full‑cover; use slim edges for extra‑thick films.
Will it yellow?
Anti‑yellow formula + UV test; clean regularly.
MagSafe strength?
N52 ring; stable with common accessories.
Old packaging received?
Request an exchange via your order.
Care
Clean
Lukewarm water + mild detergent
Avoid
avoid alcohol/acetone
Dry
air‑dry before use.
Recycling Program
Mail‑back or drop‑off; receive a ¥200 coupon upon completion (example). ¥200 Coupon (example).
Flow
1
Submit Recycling Form
2
Mailing/delivering old shells
3
Vouchers are issued upon completion of the audit
Contact
info@guita-trade.com｜Weekdays 10:00-18:00 (JST)
SLA ≤ 48h Email Only
Tip:If you need to report a repair, please prepare the order number, model, purchase channel and photos of the problem.